Chesapeake Employers Insurance: Protecting Maryland Businesses

Overview of Chesapeake Employers Insurance

Chesapeake Employers Insurance Logo

Chesapeake Employers Insurance is a Maryland-based workers’ compensation insurance company that provides services to businesses of all sizes throughout the state. Since its establishment in 1914, the company has been offering affordable and reliable workers’ compensation coverage to businesses operating in Maryland.

The company has a workforce of over 200 employees who are passionate about providing the best services to its clients. With over a century of experience in the industry, Chesapeake Employers Insurance has become the largest writer of workers’ compensation insurance in Maryland. It is owned by policyholders and run by a Board of Directors chosen from among the policyholders.

Chesapeake Employers Insurance understands the importance of workers’ compensation insurance for businesses, and it strives to provide its clients with the best possible services. The company offers a wide range of workers’ compensation insurance policies, including general liability, property, and automobile insurance policies. It also provides loss control consulting services to its clients to help them prevent workplace injuries and reduce the cost of claims.

The company is committed to making the workers’ compensation insurance process as easy and stress-free as possible for its clients. It has a team of professionals who handle all aspects of the insurance process, including claims handling, risk management, and policy issuance. It also offers its clients online services, allowing them to manage their policies, file claims, and access important information about their policies.

Chesapeake Employers Insurance has a strong reputation for providing excellent customer service to its clients. The company understands that every business has unique needs and challenges, and it works with its clients to provide custom-tailored solutions to their workers’ compensation insurance needs. Its customer service team is available to answer any questions that clients may have and to assist them in any way possible.

In addition to its commitment to providing excellent service to its clients, Chesapeake Employers Insurance is also committed to giving back to the community. It supports various organizations and charities throughout Maryland, including the Maryland Food Bank, the Maryland Zoo, and the Baltimore Animal Rescue & Care Shelter.

In conclusion, Chesapeake Employers Insurance is a trusted and reliable workers’ compensation insurance company that has been serving businesses in Maryland for over a century. With its commitment to providing excellent service, custom-tailored solutions, and giving back to the community, Chesapeake Employers Insurance is an excellent choice for any business looking for workers’ compensation insurance coverage.

The History and Evolution of Chesapeake Employers Insurance

Chesapeake Employers Insurance

Chesapeake Employers Insurance Company, formerly known as IWIF, was established in 1914 as a nonprofit state government agency. Its primary objective was to provide affordable workers’ compensation to Marylanders who worked in hazardous industries such as agriculture and construction. Chesapeake has had a long-standing relationship with the state of Maryland, making it the largest writer of workers’ compensation business in the state.

Over the years, Chesapeake has undergone significant transformation in both its name and strategic goals. In January 2013, the company changed its name from the Injured Workers’ Insurance Fund (IWIF) to Chesapeake Employers’ Insurance Company. The name change was intended to reflect the company’s mission and values as an insurer of Maryland employers.

The company transitioned to a private carrier from a state agency in 2008. The transition allowed the company to function like other insurance companies and provide better services to its clients. Chesapeake was structured as a mutual insurance company, meaning it was owned by its policyholders. In 2020, Chesapeake converted to a stock insurance company. The conversion resulted in the transfer of ownership to a holding company, making it a subsidiary of SFM Mutual Holding Company.

Chesapeake has also undergone significant changes in its management over the years. In 2018, Thomas Phelan was appointed as the company’s president and CEO, succeeding Karen Barbour, who served as CEO for over two decades. Phelan brought a wealth of experience as a seasoned insurance executive with over 30 years of industry experience.

Throughout its history, Chesapeake has remained committed to its mission of providing affordable and comprehensive workers’ compensation insurance to Maryland businesses. Recently, the company has focused on addressing issues related to opioid addiction and other types of substance abuse among workers. Chesapeake has developed specialized programs and services to help businesses address these issues proactively and reduce the risk of workplace injuries related to substance abuse.

Chesapeake has also introduced several technology-based solutions aimed at improving the claims process and enhancing customer experience. For instance, the company introduced a mobile application that allows policyholders to manage their accounts, file claims, and access resources on the go.

In conclusion, Chesapeake Employers Insurance Company has a long and evolving history, reflecting the changing needs of Maryland employers over the years. Despite its transformation, the company remains dedicated to its mission of providing affordable and comprehensive workers’ compensation insurance to businesses in Maryland.

Chesapeake Employers Insurance Products and Services

Chesapeake Employers Insurance Products and Services

If you are a business owner in Maryland, then you know how important it is to have the right kind of insurance coverage for your employees. Chesapeake Employers Insurance products and services are designed to help protect your business and provide coverage that meets your unique needs. They offer a wide range of insurance products and services, including:

Worker’s Compensation Insurance

Worker's Compensation Insurance

Chesapeake Employers provides worker’s compensation insurance that is specifically designed to protect your employees if they are injured or become ill due to work-related activities. This insurance provides medical benefits, wage replacement, and disability benefits to your employees if they suffer an injury or illness on the job. This insurance also helps to protect your business from potential liability claims.

Bonding Services

Bonding Services

Chesapeake Employers provides bonding services to help protect your business from employee theft or fraud. They can provide coverage for your business’s financial assets, whether it is cash, checks, or securities. This service can also help to protect your business from potential employee theft by ensuring that any bond claims are paid quickly and efficiently.

Safety Services and Training

Safety Services and Training

Chesapeake Employers provides safety services and training to help your business maintain a safe work environment. They offer a wide range of safety training programs and resources to help your employees stay safe on the job. These training programs cover topics such as personal protective equipment, job hazard analysis, and machine safety.

Chesapeake Employers Insurance products and services are designed to help you protect your business and provide coverage that meets your unique needs. They are committed to providing exceptional customer service and support to help you navigate the complex world of insurance. Whether you are a small business owner or a large corporation, Chesapeake Employers can provide the insurance coverage you need to protect your employees and your business.

Chesapeake Employers Insurance Coverage Offerings

Chesapeake Employers Insurance Coverage Offerings

Chesapeake Employers Insurance is one of the leading providers of workers’ compensation insurance in Maryland. They offer a variety of coverage options for employers, including:

1. Workers’ Compensation Insurance

Workers' Compensation Insurance

Workers’ compensation insurance is required by law in most states, and Chesapeake Employers Insurance offers a comprehensive policy that provides coverage for employees who are injured on the job. This coverage includes medical expenses, lost wages, and rehabilitation costs. Chesapeake Employers Insurance also provides coverage for employers who are sued by their employees for workplace injuries.

2. Employer’s Liability Insurance

Employer's Liability Insurance

Employer’s liability insurance is a type of insurance that protects employers from lawsuits brought by employees who have been injured on the job. This coverage provides protection for businesses against claims of negligence or unsafe working conditions. Chesapeake Employers Insurance offers employer’s liability insurance as part of their workers’ compensation policy.

3. Surety Bonds

Surety Bonds

Surety bonds are a form of insurance that protects businesses from financial loss in case a contractor or subcontractor fails to fulfill their obligations. Chesapeake Employers Insurance provides surety bonds for contractors and subcontractors working on public projects, such as highways and bridges.

4. Safety Services

Safety Services

Chesapeake Employers Insurance offers safety services to help employers reduce workplace injuries and accidents. These services include safety training, safety inspections, and safety consultations. The goal of these services is to improve workplace safety, reduce workers’ compensation claims, and ultimately, save employers money.

In addition to their safety services, Chesapeake Employers Insurance also provides a variety of resources and tools to help employers stay up-to-date on safety regulations and best practices. These resources include safety posters, safety training videos, and safety newsletters.

Overall, Chesapeake Employers Insurance offers a comprehensive range of coverage options for employers in Maryland. From workers’ compensation insurance to safety services, Chesapeake Employers Insurance is dedicated to helping businesses protect their employees and their bottom line.

Chesapeake Employers Insurance Claims Process

Chesapeake Employers Insurance Claims Process

Accidents and unfortunate events are inevitable, especially in the workplace. Employees can get injured or sick while performing their duties. Such occurrences can lead to temporary or even permanent damage to the employees, which can negatively affect their quality of life. To address this issue, Chesapeake Employers Insurance has designed an effective and efficient claims process that makes it easier for employees to claim their insurance benefits. The following are the steps involved in the Chesapeake Employers Insurance claims process:

Step 1: Reporting the Incident or Accident

reporting the incident or accident

The first step in making a claim with Chesapeake Employers Insurance is to report the accident or incident to the company. Employees are required to report the incident to their employer as soon as possible, but not later than 30 days from the day of the occurrence. Employers are expected to file the claim with Chesapeake Employers Insurance within 10 days after the employee reports the incident. Employees can also report directly to Chesapeake Employers Insurance if they cannot reach their employer.

Step 2: Investigation Process

investigation process

Once the claim has been reported, Chesapeake Employers Insurance assigns a claims adjuster to investigate the details of the incident. The adjuster will gather information from the employee, the employer, and any witnesses. They may also visit the site of the accident to gather additional information. Based on the findings, the claims adjuster will determine the validity of the claim and communicate their decision to the involved parties.

Step 3: Medical Treatment

medical treatment

If the claim is found to be valid, the next step is to receive the necessary medical treatment. Chesapeake Employers Insurance works with a network of healthcare providers, and employees are expected to seek treatment from within the network. The insurance covers all medical expenses related to the treatment of the injury or illness. The employee may have to undergo independent medical examinations as part of the claims process.

Step 4: Compensation


If the employee is unable to work because of the injury or illness, Chesapeake Employers Insurance provides compensation for lost wages. This compensation is usually a percentage of the employee’s income before the incident occurred. The compensation is paid weekly, and the amount is calculated based on the duration of the employee’s inability to work. The company may also provide additional benefits such as vocational rehabilitation, job training, or modification of the workplace to prevent future injuries or illnesses.

Step 5: Dispute Resolution

lawyer and client

Disputes can sometimes arise between employees and their employers regarding the handling of the claims process. If the involved parties cannot reach a consensus, Chesapeake Employers Insurance has an alternative dispute resolution process. The company appoints an external arbitrator to help resolve the dispute. The arbitrator listens to both sides of the argument and makes a binding decision on the matter. The involved parties are expected to abide by the decision of the arbitrator.

Chesapeake Employers Insurance has established an efficient claims process that makes it easier for employees to claim their insurance benefits. By following the outlined steps, employees can receive the medical and financial support they need to recover from their injuries and illnesses in the shortest time possible.

Chesapeake Employers Insurance Ratings and Reviews

Chesapeake Employers Insurance Ratings and Reviews

Chesapeake Employers Insurance is a leading provider of workers’ compensation insurance for businesses in Maryland. With over 100 years of experience, the company has built a reputation for prompt and efficient claims handling, strong financial stability, and excellent customer service. But how does Chesapeake Employers Insurance stack up against its competitors in terms of ratings and reviews? In this article, we will take a closer look at what customers and industry experts have to say about the company’s performance.

1. A.M. Best Rating

A.M. Best Rating

One of the most important indicators of an insurance company’s financial strength and stability is its A.M. Best rating. Chesapeake Employers Insurance has consistently received an A- rating from A.M. Best, which is considered a “Excellent” rating. This indicates that the company is financially stable and has a strong ability to meet its policyholder obligations. Additionally, A.M. Best noted the company’s conservative underwriting practices and strong market position in Maryland.

2. Better Business Bureau (BBB) Rating

Better Business Bureau (BBB) Rating

The Better Business Bureau is another well-known rating organization that measures the performance of companies in various industries. Chesapeake Employers Insurance has an A+ rating from the BBB, which is the highest possible rating. Additionally, the company has only received a few complaints in the past three years, which indicates that it has a strong commitment to customer satisfaction.

3. Customer Reviews

Customer Reviews

What do real customers have to say about Chesapeake Employers Insurance? According to customer reviews on various websites, such as Yelp and Consumer Affairs, the company has received mixed feedback. Some customers praised the company for its excellent customer service, fast claims processing, and competitive prices. However, others criticized the company for its slow claims handling, poor communication, and lack of transparency regarding policy details. Nevertheless, many customers emphasized that Chesapeake Employers Insurance is a reliable and trustworthy insurance provider that has provided them with peace of mind and protection.

4. Industry Awards and Recognition

Industry Awards and Recognition

Chesapeake Employers Insurance has also received several awards and recognition from industry experts in recent years. For example, the company was named the 2019 Corporate Citizen of the Year by The Daily Record, a Maryland-based business news organization. The award recognized Chesapeake Employers Insurance’s commitment to supporting local communities through various charitable initiatives and employee volunteer efforts. Additionally, the company has consistently been recognized as one of the Best Places to Work in Insurance by Business Insurance magazine.

5. Comparison to Competitors

Comparison to Competitors

When it comes to workers’ compensation insurance in Maryland, Chesapeake Employers Insurance competes with several other insurance providers, such as Travelers, Liberty Mutual, and Zurich North America. While each company has its strengths and weaknesses, Chesapeake Employers Insurance distinguishes itself from competitors through its local expertise, personalized service, and exclusive focus on workers’ compensation insurance in Maryland. Additionally, the company partners with over 1,500 independent insurance agents throughout the state, making it easy for businesses to access its services.

6. Final Thoughts

Final Thoughts

Overall, Chesapeake Employers Insurance is a reputable and reliable insurance provider that has earned high ratings and reviews from industry experts and customers alike. While some customers have reported issues with claims handling and communication, these appear to be isolated incidents, and the company has demonstrated a strong commitment to customer satisfaction. Additionally, Chesapeake Employers Insurance offers a range of services and resources to help businesses prevent workplace injuries and manage their workers’ compensation claims effectively. If you are a Maryland business owner in need of workers’ compensation insurance, Chesapeake Employers Insurance is certainly worth considering.

Benefits of Choosing Chesapeake Employers Insurance

Chesapeake Employers Insurance

If you’re a business owner, finding the right insurance coverage for your company is critical. Choosing Chesapeake Employers Insurance can provide you with a variety of benefits that can help keep your business protected and running smoothly.

Here are seven benefits of choosing Chesapeake Employers Insurance:

1. Comprehensive Coverage

Comprehensive Coverage

Chesapeake Employers Insurance offers a wide range of coverage options that are customizable to meet your business’s specific needs. This means that you can select the policies that best protect your company and meet your budgetary requirements. Their coverage options include workers’ compensation, general liability, commercial automobile, and property insurance and more.

2. Cost-Effective Pricing

Cost-Effective Pricing

Chesapeake Employers Insurance understands that cost is a significant issue for businesses. They offer highly competitive pricing on their policies and work with you to build a coverage package that fits your budget. With their pricing options, businesses of all sizes can afford the protection they need.

3. Financial Stability

Financial Stability

With Chesapeake Employers Insurance, you can rest assured that they are financially stable and have a rock-solid reputation. They’ve been in business for over 100 years and have consistently been recognized as one of the top workers’ compensation insurance providers in Maryland. This stability adds an extra layer of protection for your business, as you know that they will be there for you if you need them.

4. Experienced Team

Experienced Team

Chesapeake Employers Insurance employs a team of experts with considerable experience in the field of insurance. Their team is dedicated to ensuring that your business has the coverage it needs and will work with you to identify and address any potential risks to your company. You can count on their team to be responsive and knowledgeable and to provide you with top-notch customer service at all times.

5. Fast and Efficient Claims Process

Fast and Efficient Claims Process

Should your business experience a loss or accident, you want a quick and straightforward claims process. Chesapeake Employers Insurance uses the latest technology to speed up the claims process, allowing you to get back to running your business as quickly as possible. They also offer a variety of claims reporting methods, including phone, fax, and email, providing you with a convenient way to report any incidents.

6. Risk Management Expertise

Risk Management Expertise

Chesapeake Employers Insurance takes a proactive approach to risk management. They provide businesses with educational resources, training programs, and expert consultation to help minimize the risk of accidents and mitigate any losses. By partnering with Chesapeake Employers Insurance, you will have access to resources and expertise that can help your business operate more efficiently and safely.

7. Community Support

Community Support

Chesapeake Employers Insurance is an active member of the community, supporting various organizations and events throughout Maryland. By choosing Chesapeake Employers Insurance, you can feel good about supporting a local business that is committed to giving back to the community where you live and work.

Overall, choosing Chesapeake Employers Insurance can provide your business with comprehensive coverage, cost-effective pricing, financial stability, an experienced team, a fast and efficient claims process, risk management expertise, and community support.

Chesapeake Employers Insurance Agent and Broker Opportunities

chesapeake employers insurance

Working in the insurance industry can be a challenging task, but with Chesapeake Employers Insurance, agents and brokers can experience a rewarding and fulfilling career. Chesapeake Employers Insurance is the largest workers’ compensation insurance provider in the state of Maryland, and they offer a variety of agent and broker opportunities that can help pave the way for a successful future.

One of the most significant benefits of working with Chesapeake Employers Insurance is their commitment to providing their employees with the proper training, support, and guidance to thrive in their respective roles. They have a dedicated training team that offers comprehensive training programs and seminars that help employees stay up-to-date with the ever-changing policies and regulations in the industry.

Another advantage of working with Chesapeake Employers Insurance is the opportunity to work in a collaborative environment. Their team is made up of professionals from various backgrounds, each bringing unique perspectives and skillsets to the table. They value teamwork and collaboration, making it an excellent place for agents and brokers to learn and grow from each other.

Chesapeake Employers Insurance also offers an attractive compensation and benefits package that includes competitive salaries, healthcare benefits, retirement plans, and much more. They place a high value on their employees and strive to create a positive work-life balance that fosters growth, development, and prosperity.

As an agent or broker with Chesapeake Employers Insurance, there are several opportunities available to help you advance your career, including:

1. Marketing


One of the primary responsibilities of a marketing agent is to promote and market Chesapeake Employers Insurance’s products and services to potential clients. This role involves creating and implementing marketing strategies, building relationships with clients and brokers, and negotiating deals that align with the company’s goals and objectives.

2. Underwriting


Underwriting agents are responsible for evaluating and analyzing potential insurance risks and deciding whether or not to provide coverage. This role requires strong analytical skills, attention to detail, and a deep understanding of the insurance policies and regulations in the industry.

3. Claims


Claims agents are responsible for assisting with the processing and settlement of claims made against Chesapeake Employers Insurance’s policies. They investigate and evaluate claims, communicate with clients, and negotiate settlements to ensure that clients receive fair and satisfactory compensation.

4. Loss Control

loss control

The role of a loss control agent is to identify and mitigate potential risks and hazards that could lead to insurance claims. This involves conducting site inspections, providing safety training and education, and developing and implementing risk management strategies.

5. Product Development

product development

Product development agents are responsible for conceptualizing and developing new insurance products and services that align with the needs and interests of Chesapeake Employers Insurance clients.

6. Human Resources

human resources

Human resources agents are responsible for the hiring, training, and development of Chesapeake Employers Insurance’s employees. They also handle employee relations, benefits management, and other HR-related responsibilities.

7. Business Development

business development

Business development agents are responsible for identifying new business opportunities and developing strategies to pursue them. They build relationships with potential clients, negotiate deals, and collaborate with other departments to ensure that the company’s goals and objectives are met.

8. IT and Infrastructure

it and infrastructure

IT and infrastructure agents are responsible for managing Chesapeake Employers Insurance’s technological infrastructure. This includes database management, network security, software development, and other IT-related responsibilities. IT and infrastructure agents work closely with other departments to ensure that the company’s technological systems are efficient, effective, and secure.

In conclusion, Chesapeake Employers Insurance provides agents and brokers with numerous opportunities to advance their careers, gain valuable experience, and pursue their interests. With a strong commitment to training, collaboration, and innovation, Chesapeake Employers Insurance is an excellent choice for those looking to build a successful and fulfilling career in the insurance industry.

Future Growth and Expansion Plans of Chesapeake Employers Insurance

Chesapeake Employers Insurance

Chesapeake Employers Insurance is a Maryland-based insurance company that has been providing workers’ compensation insurance coverage to businesses and employees in the state for over 100 years. The company has been growing steadily over the years, and it has plans to continue expanding and improving its services to ensure that its customers are always protected and satisfied.

1. Opening New Offices

Chesapeake Employers Insurance Offices

Chesapeake Employers Insurance has been operating from its headquarters in Towson, Maryland, but it plans to open new offices across the state to provide better services to its clients. The new offices will be located in strategic areas to ensure that all areas of the state are covered adequately. This expansion will allow the company to employ more people and serve more clients efficiently.

2. Introduction of New Policies

Chesapeake Employers Insurance Policy

Chesapeake Employers Insurance plans to introduce new policies to cater to the evolving needs of its clients. The company has been conducting market research to identify the areas that need improvement, and it plans to introduce policies that provide better coverage and at more affordable rates. This is in line with the company’s mission of protecting businesses and their employees.

3. Increasing Its Customer Base

Chesapeake Employers Insurance Customers

Chesapeake Employers Insurance plans to increase its customer base in the coming years through aggressive marketing campaigns and improved customer service. The company will leverage its years of experience and reputation to attract new clients and retain its existing ones. This growth in the customer base will provide more revenue for the company, which will be reinvested in improving its products and services.

4. Partnership with Other Insurance Companies

Chesapeake Employers Insurance Partnerships

Chesapeake Employers Insurance plans to form partnerships with other insurance companies to expand its reach and its offerings. These partnerships will enable the company to provide more comprehensive insurance coverage to its clients by combining the strengths of the partnering firms. This will also increase the company’s revenue streams and help it to remain competitive in an evolving insurance industry.

5. Investing in Technology

Chesapeake Employers Insurance Technology

Chesapeake Employers Insurance plans to invest heavily in technology to improve the efficiency of its operations and the accuracy of its services. The company aims to develop cutting-edge software solutions that will streamline its processes, making it easier for clients to access its services online. This investment in technology will also reduce the company’s operating costs, allowing it to provide more affordable insurance policies to its clients.

6. Improve Claims Management Process

Chesapeake Employers Insurance Claims

Chesapeake Employers Insurance plans to improve its claims management process to make it faster and more efficient. The company plans to introduce new software solutions that will enable clients to file claims online and receive notification updates in real-time. This improvement in claims management will reduce the workload on the company’s staff, enabling them to handle more claims timely.

7. Recruitment of Expert Staff

Chesapeake Employers Insurance Staff

Chesapeake Employers Insurance plans to recruit additional staff members with expertise in insurance and related fields. The company aims to attract individuals with a passion for excellence and a commitment to providing the best customer service possible. These new hires will strengthen the company’s workforce, enabling it to handle a growing clientele more efficiently.

8. Continued Training and Development of Staff

Chesapeake Employers Insurance Training

Chesapeake Employers Insurance plans to continue training and developing its staff to ensure that they are always up-to-date with the latest trends in the insurance industry. The company will provide ongoing training and development programs to its staff, enabling them to improve their skill sets and provide better services to clients. This training will also help the company to remain competitive in a dynamic industry.

9. Sustainability Development

Chesapeake Employers Insurance Development

Chesapeake Employers Insurance takes sustainable development seriously, and it has plans to incorporate sustainable practices into its business model. The company plans to introduce initiatives that will reduce its carbon footprint, such as energy-efficient technology and paperless documentation. It also aims to support environmental conservation efforts in the state of Maryland through partnerships and financial contributions.

In conclusion, Chesapeake Employers Insurance is a company that is committed to providing the best insurance coverage to its clients. Its future growth and expansion plans demonstrate its commitment to providing better customer service, launching new products, and investment in sustainable development. These actions will enable the company to remain competitive in the insurance industry and continue to grow for years to come.

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